Why We Do Not Recommend Installing Customer-Supplied Components

To ensure transparency and quality in our services, we want to clarify why we do not recommend the installation of customer-supplied components and why it’s beneficial for Just Right Services to offer both parts and labor ourselves. Here’s a breakdown of the key reasons behind this policy:

        1.      Comprehensive Warranty Protection:

        •       When Just Right Services provides both the part and the labor, the installation is covered under our one-year parts and labor warranty. This means that if any issue arises with the component or the installation within that period, we can address it without additional costs to the customer.

        •       In addition, components provided by Just Right Services come with a three-year performance guarantee. This guarantee allows customers to apply their investment towards the next step of repair or replacement if the component fails during this time.

        2.      Lack of Warranty for Customer-Supplied Components:

        •       If a customer supplies the part, we can only warrant our labor, not the part itself. This means that if the part fails, the customer will need to pay for labor again—both for removing the defective part and installing a new one. This often results in higher costs and potential dissatisfaction for the customer.

        3.      Discount Eligibility:

        •       Installed components provided by Just Right Services qualify for 15% discounts on repairs and 5% discounts on replacements through our JRS Club Plan. Customer-supplied components do not qualify for these discounts, making our provided parts more cost-effective for the customer in the long run.

        4.      Eliminating Gray Areas:

        •       By supplying both the parts and labor, we take full responsibility for the quality of the products and the installation. This prevents any misunderstandings about whether an issue is due to the part itself or our workmanship.

        •       If a customer-supplied component is defective, there could be doubts about whether the issue stems from the component’s quality or our installation, potentially leading to disputes.

        5.      Quality Control and Reliability:

        •       Just Right Services uses components that meet our standards for durability and performance. This ensures consistency and reliability in our work.

        •       Customer-supplied parts may not always meet the same standards, which can lead to premature failures and ultimately reflect poorly on our service.

 In Conclusion:

By providing both the parts and labor, we offer customers a comprehensive service that ensures satisfaction and peace of mind. The combination of a one-year warranty, three-year performance guarantee, and eligibility for club planned discounts makes our solution the best choice for long-term value and quality. It also helps maintain the trust and professionalism that Just Right Services is known for.