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At Just Right Services, we have one goal: to be the best. Having been built from the ground up here in Southern California, our company prides itself on providing our neighbors with unparalleled service.
The team at Just Right Services is made up of experts that can address all of your home’s plumbing, air conditioning, heating, and electrical needs. We pride ourselves on 100% customer satisfaction. To do that, we adhere to an established customer service protocol, which we call our Red Carpet Treatment.
Here’s what you can expect:
Making the appointment – When you call to schedule an appointment, one of our friendly and understanding customer service representatives will listen to your needs, reassure you, and help you schedule the appointment that is most convenient for you. The notes taken during your call are dispatched to your highly trained technician, so he or she understands the basics of the problem before arriving at your home. Even better, your expert technician will call you when en route, so you know exactly when to expect him.
Meeting your technician – When you answer your door, you will be greeted with a smile. Our technician will be wearing a clean, tucked-in white uniform and boot covers, standing on our signature red carpet. This is an important part of our company culture because it demonstrates our professionalism and our respect for you and your home.
Identifying the problem – The technician will take the time to talk with you about the problem you are experiencing, asking essential questions to get a full idea of what you have experienced. He will then assess your system and diagnose the problem.
Discussing the options – Once the diagnosis has been made, the technician will discuss the problem, the solution options, the cost of repairs, and exactly what to expect from the solution you choose. We encourage our customers to ask questions, as our goal is to provide the most thorough understanding possible.
Instituting the solution – Only after you have approved the proposed work, the technician will either repair your current system or order the new one. If you have chosen a repair, your technician will work diligently to finish the repair that day. If you are ordering a new system, we schedule a return visit by our installation team. In most cases, installations can be completed within 24 hours.
Following up – One of the most important steps of our Red Carpet Treatment is our follow-up. Our technician will be sure you fully understand the repairs that were made or how your new system operates. This is another opportunity to have all of your questions patiently answered. Our invoices also provide descriptions of the services completed during the visit. Along with the invoice, we provide a review card to our customers asking for your feedback, so we can make sure you were fully satisfied. After all, we live to please our customers, and we want to make sure each experience is simply the best.
With an unmatched commitment to excellence, prompt 24-hour service, trained and knowledgeable technicians, and a guarantee that your job will be done right the first time, the team at Just Right Services prides itself on our customers’ 100% customer satisfaction.
Give us a call today or schedule online to get started. (949) 245-6320.
